DiveBalanze

Welcome to DiveBalanze ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We may collect information about you in a variety of ways to provide our services. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, email address, phone number, and company details that you voluntarily give to us when you register with the Service.
Financial Data: We collect financial data that you provide, such as bank account information via Plaid, transaction history, invoices, and other financial data necessary to provide our services. We do not store your bank account credentials. Plaid acts as a secure intermediary to connect your accounts.
Usage Data (Derivative Data): Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service. We use cookies to improve your experience on the platform.
AI Data: We use artificial intelligence models to provide you with reports and analysis. For this, your financial data is anonymized before being processed, ensuring it is not used to train the models in a way that could identify you.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Create and manage your account.
Provide financial analysis, reports, and AI-driven insights.
Process payments and subscriptions.
Email you regarding your account or order.
Monitor and analyze usage and trends to improve your experience with the Service.
Respond to customer service requests.

3. Disclosure of Your Information

We do not share your information with third parties except when it is necessary for our service to function or if required by law. We may share your data with:

Service Providers: We share the necessary information with third parties who perform services for us or on our behalf, such as Stripe for payment processing, Firebase for hosting, and Plaid for financial data aggregation. Each has its own privacy policies.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us.

6. Contact Us